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Support & FAQ

Need help?

Choose how to contact the VaxTweaker team. Support is available in English and Italian on working days.

Ticket on Discord

Join the server and open a ticket in the dedicated channel. Do not post personal details in public channels; you can also email us.

Open the Discord server (opens in a new tab)

A Discord account is required. Other server members can see your Discord username and profile details. Discord privacy policy (opens in a new tab).

Email support

Write to us about the app, your licence or an order.

  • For an order, include the order reference from your receipt.
  • Write from the address of your Account or the one you used to buy.
  • If we ask for the app's support package, attach it to your reply.
Write an email

support@vaxtweaker.com

Before contacting us

Note the app and Windows versions, the feature involved, what you expected, what happened and the steps to reproduce it.

Remove personal details from errors and screenshots. Do not share license keys, passwords, tokens, hardware identifiers or payment details.

Response targets

  • We aim to answer within a few working days.

These are first-response targets, not an SLA or guaranteed resolution times.

Product

What is VaxTweaker?

A native app for Windows 10 22H2 and Windows 11. For supported controls, it captures the current value, applies a change, and reads the value back. Reversible controls can restore the captured value.

How many controls are in the catalog?

The app is organised in seventeen modules. Which controls you see depends on your hardware and your Windows version, and your plan decides which ones you can apply; the exact first-release catalog is published at launch.

Is every control checked?

After each change the app reads the setting back from Windows and shows the result. Controls that need a restart, administrator rights or specific hardware say so before you apply them.

Changes

Can I undo a change?

A supported control is captured before it changes and can be written back to that value. Data-removal actions are one-way and offer no restore.

Will it improve game performance?

It depends on your PC and your games. Vax doesn't publish performance numbers of its own until they are measured with a verifiable protocol; the reviews on this site are individual experiences. Results may vary depending on system hardware and baseline OS configuration.

Plans

What is the difference between Free and Premium?

Free is free and needs no account or licence. Premium uses the same application: choose a plan, then copy the key from your Account and paste it in the app under Settings → License → Activate license.

What does Premium cost?

€7.99 per month, €39.99 per year, €89.99 once

Can I buy it on this site?

Yes, from launch day. Checkout isn't open yet: when it is, you choose a plan on the Pricing page and complete it from your Account.

Who handles payments?

Orders will be sold by our authorised reseller, the Merchant of Record for all our orders. It runs the checkout, handles the payment and the tax and issues the receipt, so its name appears at checkout and on the receipt.

Do I need an account?

Not for Free. To buy and manage Premium, sign in to Account with your email.

What happens when Premium ends?

Your changes stay, and you can always undo them. Undo, Recovery and restore points are always Free; only applying new Premium changes stops.

Does Premium need an internet connection?

Not all the time. While the app is open and online, it checks the licence regularly and renews it about every 24 hours. Without a connection Premium keeps working for at most 72 hours from the last confirmation. If a renewal payment fails, Premium continues during a 7-day grace period.

Privacy

Does this site track me?

The pages of this site load no analytics, tag manager or advertising technology. The only third-party script is our payment reseller's, on the payment page. A language cookie is set only when you choose a language. Signing in to Account uses your email and an email code, sent through this site to the Vax account service, and sets technically necessary cookies for the sign-in and your session.